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Terms

Terms and Condition of sales

All sales are final unless found to be defective or are new and have a warranty stated with offered item. No returns are accepted without contacting us first and obtaining a RMA (Return Merchandise Authorization), which must be done within 30 days of items initial shipment from C T Johnson, Inc or from Manufacture/distributor to buyer. 

·         Sales Tax will be charged on all orders delivered to an address in North Carolina.

·         Shipping fees and/or Return shipping costs in some cases may not be refundable.

·         Due to the dynamic nature of the Internet, computer and electronics related parts prices might change at any time without notice. C T Johnson, Inc does not offer price protection.

·         Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. The warranty policy from the product manufacturer explicitly requires that any returns or repairs be initiated and processed by the consumer (or “end-user”) of the item. There may be exception, contact us.

·         Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only.

·         RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact C T Johnson, Inc to obtain another RMA number

·         Once the RMA has been issued you will receive an email explaining what to expect during the return process. It is highly recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.

·         Unauthorized or Unmarked returns may be refused upon receipt and shipped back at the customer’s expense.

·         Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.

·         All product(s) must be returned as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense so it is wise to make sure proper insurance is taken out on the shipment.

·         All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing C T Johnson, Inc will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available C T Johnson, Inc will refund the customer’s account based upon payment made by buyer of the received product(s).

·         C T Johnson, Inc will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells.

·         Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore inherently “defective”.

·         C T Johnson, Inc reserves the right to refuse service to anyone.

·         Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase

·         C T Johnson, Inc strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, C T Johnson, Inc shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged.

·         Both the product and manufacturer names are used only for the purpose of identification. Pictures are representational only. Packaging of actual unit may vary.

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Use of this web site conditions

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Trade Marks, Links, Liability and applicable laws

Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Sever-ability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws —Use of this website shall in all respects be governed by the laws of the state of North Carolina, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the North Carolina courts located in Mecklenburg county, North Carolina, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.